When will my order ship? 

Your shipping time kicks in when your item(s) have left our distribution center.All orders placed on Saturday and Sunday will be processed on the following Monday. All orders are shipped through FedEx. We do not offer Saturday delivery.  

Please allow one business day for processing at our distribution center before your order is shipped. Two-day shipping & next day orders must be placed before 3 PM EST to be processed that day. If placed after 3 PM, the order will be processed the following business day.

Do you ship to P.O. Boxes? 

Yes! We do! But make sure you choose “USPS Shipping” as your method.

How can I track my order? 

A shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package in order for you to track the status of your item.

Can I change the address on my order? 

We try to ship out orders faster than a hot knife through butter, but if your order has not left our facility we are happy to change the address on your package. Email us ASAP to make changes to your shipping address. If you have received a shipping confirmation, your order has left our facility and you will need to call the shipping provider to make adjustments.


Return Policy 

Not quite right? If you're looking to make a return or exchange, no worries. We accept returns on all full price items 30 days from time of delivery. However -- final sale, flash sale, and items that have been worn or washed are yours for keeps. 

Go to: 

Enter your Order Number and Email Address associated with your purchase. 

Please allow one business day for an update on your return/exchange status.

Can I exchange a gift someone gave me? 

Ah, the classic “My aunt does not know how to buy for me” problem. Of course, we can exchange as long as you have the Original Order number. We cannot exchange without proof of purchase. Not sure of the order number but still pretty sure your gift was purchased direct from us? Give us a call!

What is the typical timeline for an exchange or return? 

Exchanges and returns typically take 10-14 business days. To check the status of your exchange or return please send an email over to


Refund Policy 

The refund will be made in the original form of payment. Please note that for credit to your credit card, it may take up to one full billing cycle for the credit to reflect on your statement. 

Are price adjustments offered? 

No, we do not offer price adjustments.

What does it mean if one of my items is on backorder? 

If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be notified if an item is backordered within 10 days of placing your order. You will also be given an approximate date of shipment.In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If for any reason you would like to cancel a back-ordered item email


Want a sticker? 

Follow the link here:

Want to enter our sticker lottery? 

Enter Here:

Have an idea for a sticker? 

Send it to with the Subject Line “Sticker Design.”


Why is my card being declined during checkout 

This is likely because we cannot obtain authorization from your credit card company. Check to be sure the billing information matches the information on file with your card company. If your information is correct and the transaction will not authorize, give us a call and we can help!

Company Inquiries 

Interested in opening an account with us? Please email our director of wholesale, Ansley Kuhlke ( 

Ambassador Program

Do you want to be the first to hear about what’s new at Smilethealbum? Really love networking on your campus and love Smilethealbum?! Our Belles and Beaus Program is open to full time college students across the US. We accept applications to our program twice a year, December and July. Follow us on Social Media to be sure you don’t miss the announcement of live applications!


Are you as lost as last years Easter Egg? 

Have a question or need style advice? 

We would love to help! 

Our customer service team is available Monday - Friday between the hours of 9 AM and 5 PM.

Text Us! We would be happy to help you via text - (+33) 644636169


BY PHONE: Give us a call or text at (+33) 644636169 

BY TWITTER:  @southern_proper


Smilethealbum | Customer Service 

27 Avenue Leon Bernard

93700 Drancy France